FAQS
Frequently Asked Questions
UK Standard shipping : 3-5 working days
UK Express shipping : 1-2 working days
International shipping 5-7 working days (Worldwide)
Once your order has been placed you will receive an order confirmation email followed by a tracking number after it has been shipped.
ALL items are processed/ shipped within 24-48 HRS.
For PRE-ORDERS-please allow a total of 14 days latest for your order to arrive.
Please ensure the correct address is given, If the address stated is incorrect please email immediately with the subject “Address change”
Unfortunately if an email is not sent within 24 hours of the order date we will be unable to update it and will not be able to apply refund as your order may have been dispatched already.
customs charges for international orders : International customers are responsible for all customs & duties if they incur.
“I haven’t received my Confirmation email ?”
once an order is placed you will receive a confirmation email. Please check your junk/ spam in case it ends up there instead
Verci London does Not offer any refunds , we offer an exchange policy only
SALE ITEMS : No refunds/exchanges
ALL Exchanges unless we accidentally send the wrong size will no longer be sent back with free shipping and costs must be covered. Please ensure the correct size is chosen initially , for extra guidance before purchase please contact us
To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. You have 14 days from the shipping date to exchange your purchase.
* upon returning the item , our team will assess the condition it is in. Please note that if it is not in its original state we will be unable to exchange your item and it will be returned back to you.
*You will be responsible for your own shipping costs for returning your item.
*All items can only be returned/exchanged ONCE
To start an exchange, you can contact us at vercilondon@gmail.com.
You can always contact us for any questions at vercilondon@gmail.com.
Exchanges
please include in the email :
Full name:
Order number :
Please contact us via email : vercilondon@gmail.com immediately, with the updated size to avoid any inconvenience.
Please refer to the size guide for all items. For extra guidance please contact us and we will be happy to assist u !
Vercilondon@gmail.com
FAQ’s
Verci London does Not offer any refunds , we offer an exchange policy only
SALE ITEMS : No refunds/exchanges
To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. You have 14 days from the shipping date to exchange your purchase.
* upon returning the item , our team will assess the condition it is in. Please note that if it is not in its original state we will be unable to exchange your item and it will be returned back to you.
*You will be responsible for your own shipping costs for returning your item.
*please note that we are not responsible for missing returned items please ensure to track your parcel to prevent inconveniences.
*All items can only be returned/exchanged ONCE
To start an exchange, you can contact us at vercilondon@gmail.com.
You can always contact us for any questions at vercilondon@gmail.com.
Exchanges
please include in the email :
Full name:
Order number :
FABRIC & CARE:
•Turn the product inside out when washing &
Do not tumble dry (avoid heat)
•use a low temperature or cold wash settings
Address details:
Please ensure the correct address is given, If the address stated is incorrect please email immediately with the subject “Address change”
Unfortunately if an email is not sent within 24 hours of the order date we will be unable to update it and will not be able to apply refund as your order may have been dispatched already.
customs charges:
International customers are responsible for all customs & duties if they incur.
Sale items?
Items which are on sale require NO refunds or exchanges due to limited stock available.
“I haven’t received my Confirmation email ?”
once an order is placed you will receive a confirmation email. Please check your junk/ spam in case it ends up there instead
PROCESSING TIME
(PRE-ORDERS)
please allow a total of 14-21 days latest for your products to arrive
-We will continue to update you about your order via Email
READY TO SHIP PROCESSING TIME:
-Every item is shipped within 24 Hours /48 Hours latest