FAQS

Frequently Asked Questions

What are the shipping times ?

UK Standard shipping : 3-5 working days

UK Express shipping : 1-2 working days

International shipping 5-7 working days (Worldwide)

Once your order has been placed you will receive an order confirmation email followed by a tracking number after it has been shipped.

ALL items are processed/ shipped within 24-48 HRS.

For PRE-ORDERS-please allow a total of 14 days latest for your order to arrive.

Please ensure the correct address is given, If the address stated is incorrect please email immediately with the subject “Address change”

Unfortunately if an email is not sent within 24 hours of the order date we will be unable to update it and will not be able to apply refund as your order may have been dispatched already.

customs charges for international orders : International customers are responsible for all customs & duties if they incur.

“I haven’t received my Confirmation email ?”

once an order is placed you will receive a confirmation email. Please check your junk/ spam in case it ends up there instead

Can I Refund/ Exchange my order?

Verci London does Not offer any refunds , we offer an exchange policy only

SALE ITEMS : No refunds/exchanges

ALL Exchanges unless we accidentally send the wrong size will no longer be sent back with free shipping and costs must be covered. Please ensure the correct size is chosen initially , for extra guidance before purchase please contact us

To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. You have 14 days from the shipping date to exchange your purchase.

* upon returning the item , our team will assess the condition it is in. Please note that if it is not in its original state we will be unable to exchange your item and it will be returned back to you.

*You will be responsible for your own shipping costs for returning your item.

*All items can only be returned/exchanged ONCE

To start an exchange, you can contact us at vercilondon@gmail.com.

You can always contact us for any questions at vercilondon@gmail.com.

Exchanges

please include in the email :

Full name:

Order number :

what should I do if I’ve chosen the wrong size?

Please contact us via email : vercilondon@gmail.com immediately, with the updated size to avoid any inconvenience.

Please refer to the size guide for all items. For extra guidance please contact us and we will be happy to assist u !

What is the contact email ?

Vercilondon@gmail.com

Contact us

Q: What are the shipping times ?

UK Standard shipping : 3-5 working days UK Express shipping : 1-2 working days International shipping 5-7 working days (Worldwide) Once your order has been placed you will receive an order confirmation email followed by a tracking number after it has been shipped. ALL items are processed/ shipped within 24-48 HRS. For PRE-ORDERS-please allow a total of 14 days latest for your order to arrive. Please ensure the correct address is given, If the address stated is incorrect please email immediately with the subject “Address change” Unfortunately if an email is not sent within 24 hours of the order date we will be unable to update it and will not be able to apply refund as your order may have been dispatched already. customs charges for international orders : International customers are responsible for all customs & duties if they incur. “I haven’t received my Confirmation email ?” once an order is placed you will receive a confirmation email. Please check your junk/ spam in case it ends up there instead

Q: Can I Refund/ Exchange my order?

Verci London does Not offer any refunds , we offer an exchange policy only SALE ITEMS : No refunds/exchanges ALL Exchanges unless we accidentally send the wrong size will no longer be sent back with free shipping and costs must be covered. Please ensure the correct size is chosen initially , for extra guidance before purchase please contact us To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase. You have 14 days from the shipping date to exchange your purchase. * upon returning the item , our team will assess the condition it is in. Please note that if it is not in its original state we will be unable to exchange your item and it will be returned back to you. *You will be responsible for your own shipping costs for returning your item. *All items can only be returned/exchanged ONCE To start an exchange, you can contact us at vercilondon@gmail.com . You can always contact us for any questions at vercilondon@gmail.com . Exchanges please include in the email : Full name: Order number :

Q: what should I do if I’ve chosen the wrong size?

Please contact us via email : vercilondon@gmail.com immediately, with the updated size to avoid any inconvenience. Please refer to the size guide for all items. For extra guidance please contact us and we will be happy to assist u !

Email: vercilondon@gmail.com